Frequently Asked Questions

Please see the CAC Copyright Permissions Policy to review our guidelines and/or submit a written request through the CAC Permission Request form.

Yes, the CAC is open Tuesday through Friday from 10 a.m. to 4 p.m. Mountain Time. See our Visitor Center page for more information.

The work of the CAC is possible only because of friends and supporters. Gifts of any amount are received gratefully and are tax-deductible in the United States to the extent allowed by the law. To learn more about how donations are used and how to make a contribution (including stock transfers and bequests), visit our Support the CAC page.

The CAC is a 501c3 educational non-profit whose mission is to introduce Christian contemplative wisdom and practices that support transformation and inspire loving action. We are not a part of the Catholic Church or any other religious organization. Friends, participants, and staff at the CAC come from many different faiths and backgrounds.

While the CAC does not offer individual spiritual direction, we do recommend and partner with Spiritual Directors International who lists directors by region. For more information, please visit our What is Spiritual Direction? page.

The CAC does not offer overnight accommodations and is not a retreat center.

Due to the pandemic, we do not currently have any volunteer opportunities available. Please check back in the future for updated information.

Everyone who donates to the CAC receives a printed copy of the Mendicant by mail. Additionally, past issues of The Mendicant are available on our website.

CAC acknowledges each donation with a receipt for tax records. If you gave a total of $250 or more in a given year, please contact our Community Support team to request a statement of your donations.

The CAC’s programs and resources are designed to help deepen prayer practice and strengthen compassionate engagement in the world. Our Online Education courses and Living School program are both great options for going deeper on a particular topic.

If you do not find the answer to your question on our site, feel free to email support@cac.org or call us at 505-247-1636.

We accept Visa, MasterCard, American Express, Discover and PayPal.

Please click here to read our returns and refunds policy.

At this time we only offer international shipping through USPS. We are aware of the unfortunate high shipping cost for these orders and suggest looking into our Digital Products in our Bookstore, which require no shipping.

Gift cards are available in denominations of $25, $50, $75, $100, $125 and $150. All gift cards are good for 5 years from the purchase date. PLEASE NOTE: gift cards cannot be used towards our Online Education courses.

You can explore past meditations on our website. Some Daily Meditations are also available in print.

To unsubscribe or make changes to your email subscription, click the “update your preferences” link at the bottom of any CAC email.

Please contact our Community Support team for help with updating your email address. Be sure and include your old and new email address.

If you are having trouble receiving our emails, please be sure and check your Junk, Spam, and Promotions folders. If you still are not seeing emails from us, please contact our Community Support team.

Many hearts, heads, and hands go into creating the Daily Meditations. Learn more about the team behind this important CAC program.

The CAC is able to offer a limited amount of financial assistance for each online course. Please fill out our Financial Assistance Application at least one week before registration is scheduled to close.

Some courses provide access to articles and audio files after the course closes. Others, however, do not have student access after the end date has passed.

Yes! CAC is currently in the process of transitioning courses to a new community learning platform called CAC Connect. Courses on this platform will offer multiple opportunities for discussion, practice, and engagement with others within the course and beyond.

Each course will have a Course Facilitator whose role is to facilitate interactions that support contemplative study, reflection, practice, and application of what is learned. Students will interact with each other throughout the course lessons and discussion feed. Additionally, each course includes a student list that allows students to meet, follow, and chat with fellow participants.

CAC online courses are available on computers and mobile devices, like tablets and smartphones.

If you’re having problems, you might be able to solve them by making sure you’re using a supported browser or device, and making sure it’s updated.

CAC Connect Web Access:

• Browser: Chrome, Firefox, Safari, or Edge (latest versions recommended). 
• Operating System: Windows 10 or later, macOS 10.14 (Mojave) or later. 
• Internet Speed: At least 5 Mbps for general browsing; 10+ Mbps recommended for livestreaming and video uploads. 
• Screen Resolution: Minimum 1024×768 for the best viewing experience. 

CAC Connect Mobile Access:

• iOS App: Requires iOS 15.0 or later (compatible with iPhone and iPad). 
• Android App: Requires Android 7.1 or later. 
• Storage Space: At least 200MB free for the app installation, more for media uploads. 
• Permissions: The app may require access to notifications, microphone, camera, and storage for full functionality. 

Yes, CAC Connect has a mobile app for both iOS and Android users! With the app, you can easily access and engage with your online courses, connect with fellow students, and explore enriching content that supports your spiritual journey while on the go. 

The iOS version requires 15.0 or later (compatible with iPhone and iPad), and the Android app requires Android 7.1 or later. Students will need at least 200MB free on their device for the app installation, with more available for media downloads. For full functionality, the app may require access to notifications, microphone, camera, and device storage. 

To reset your password, visit connect.cac.org and click the “Forgot Password?” link. Please be sure to verify that the email you use is the one associated with your CAC Connect profile and that your email address has been entered correctly. All passwords are case sensitive. 

1. Have you received the course invite link? 

After purchasing and registering for the course, you will receive an invite link via email to log in or sign up for CAC Connect. This email will come from no-reply@cacconnect.org. If you don’t see it in your inbox within a few minutes, please double check your spam folder.

If you haven’t received the invite link, please contact our support team here.

2. Are you using the correct email to log in or sign up? 

Once you have received the course invite link, make sure you are signing up or logging in with the exact email address used for the student registrant details at checkout.

Double-check the email you used when registering for the course. If you’re unsure, refer to your purchase confirmation email from orders@cac.org.

Note: The invite link is tied to the student’s email. Only the student will receive the invite. If you received this course as a gift, please check with the purchaser about what email address they used in the purchase confirmation email.

3. Still experiencing issues?

If you have received the invite link, are using the correct student email, and still cannot access your course, please contact our support team for further assistance.

Students can request a full refund for any online course for up to 14 days from the start of the course. Students can also request to transfer to another course offering of the same course at no extra charge.

To request a refund, please contact our Community Engagement team.